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Version 1.0
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We are TECHSTARS SOLUTIONS, LLC (d.b.a Saldo y Más), a company incorporated in the United States of America, under the laws of Delaware, and we have our registered office at 19101 Mystic Pointe Drive, Suite 1706, Aventura, Florida, 33180 (hereinafter referred to as "Saldo y Más", "SYM", "we", "us" or "our").
Saldo y Más operates an application (“SYM App”) that empowers users (“you” or “your”) to purchase various products including mobile credits, mobile bundles and gift cards (“Products”) for personal use and for the benefit of third parties located in various recipient jurisdictions.
All correspondence regarding this Privacy Policy shall be directed to our registered address – 19101 Mystic Pointe Drive, Suite 1706, Aventura, Florida, 33180 (United States of America). If you wish to contact us with any specific questions about this Privacy Policy, please do so by sending us an email to privacy@saldoymas.com.
This Privacy Policy ("Policy") describes how we collect, use, process, store and disclose your Personal Data through your use of the SYM mobile platform/application ("SYM app" or "App") and/or the SYM website (“SYM Website” or “Website”) and the access to and purchase of our Products.
In relation to this Policy, "Personal Data" means any information relating to an identified or identifiable natural person by reference to an identifier such as a full name, identification number, email address, telephone number, location data and/or bank account information/payment method.
For the purposes of all applicable data protection legislation, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“EU GDPR”), Saldo y Más will be the controller of your Personal Data.
For more information or if you have any questions about this Policy, please contact privacy@saldoymas.com.
We collect your Personal Data when you download the SYM app from the Play Store or Apple Store to your mobile device and you use the SYM app to create a user account and access and purchase the services and Products offered. We also collect your Personal Data when you navigate through our Website and when you interact with our customer support team. We may also collect your Personal Data through our relationship with third-parties that provide us marketing services.
The information we collect is adequate, relevant and strictly limited to what is necessary for the correct functioning of the SYM app, the optimal provision of the services to our customers and the pursuit of our legitimate interests.
The purposes of the processing of your Personal Data ("Purpose") are the following:
▪ Operating the SYM App and Website: The processing of your Personal Data is essential for Saldo y Más to be able to fully operate the SYM App and Website seamlessly and lawfully and to, in turn, enable and offer the services and Products for our customers to evaluate, access and purchase. In that regard, Saldo y Más has implemented appropriate technical and organizational measures to ensure that the processing of your Personal Data is circumscribed to specific and legitimate purposes and performed in adherence with industry best practices and the highest levels of information security and user privacy.
▪ Creating and Managing your user account within the SYM App and Mobile app: Saldo y Más uses the Personal Data you provide to create your customer account, register you as such and verify your identity. Once you are a registered user, you can manage your account within the SYM app.
▪ Offering Customer Support and Technical Assistance, where and if necessary.
▪ Communication and Notifications: We use your Personal Data to communicate with you regarding the functioning of our App and/or Website and the services and Products we offer within the App. We also use your Personal Data to inform you about any changes to this Privacy Policy.
▪ Location: To determine your geographic location.
▪ Age: To determine your age and apply our age limit restrictions.
▪ Security: The processing of your Personal Data favours in-app security by preventing unauthorized access and use of your customer account and personal and banking information, and allows for security monitoring of suspicious activity and the identification of vulnerabilities and bugs in the App and Website.
▪ Response to requests: Saldo y Más may need to use your Personal Data to respond to requests from governmental supervisory authorities and law enforcement, as well as to notify them, when and if necessary, of personal data breaches.
▪ Improvement and Efficiency Enhancement: We process your Personal Data to analyze our customer base and its in-app behaviour and improve our App and the products and services we offer.
▪ Purposes required by applicable laws and regulations: Saldo y Más may collect your Personal Data for purposes required by applicable laws and regulations, including maintaining records, compliance checks or screening and recording.
The legal basis for the processing of your Personal Data is the following:
▪ We process your Personal Data to perform our commercial activity
▪ We process your Personal Data to ensure information security
▪ We process your Personal Data to comply with our legal obligations
▪ We process your Personal Data on the basis of your consent as a data subject.
▪ We process your Personal Data to perform our obligations as stipulated in our Terms & Conditions.
Saldo y Más may retain your Personal Data as is required or permitted by applicable laws and regulations and for as long as is necessary to fulfill the purposes for which it was collected.
Once the applicable retention period has expired, Saldo y Más takes reasonable measures to destroy or destruct all your Personal Data safely and in accordance with all applicable laws, regulations and information security standards.
Saldo y Más may share your Personal Data for a specific Purpose and to the following parties:
▪ Its subsidiaries and affiliates
▪ Its service providers
▪ Public authorities and regulators
▪ External legal advisors
Saldo y Más may also transfer your Personal Data to other countries ("International Transfer") outside of the European Economic Area ("EEA")[1]. In that case, we make sure that your Personal Data is treated adequately and in accordance with the minimum standards of protection set forth in the EU GDPR.
In accordance with the EU GDPR, you have the following rights with regard to your Personal Data:
▪ Right of access: You have the right to obtain confirmation of the Personal Data that is being processed by Saldo y Más, as well as a copy of said Personal Data. Your right of access also includes the right to obtain information such as the purpose of the processing, the right to lodge a complaint with a supervisory authority, the specific retention period of your Personal Data, or the recipients to whom the Personal Data have been or will be disclosed. For more information regarding this or the rest of your rights as data subject, please contact us at privacy@saldoymas.com .
▪ Right to rectification: You have the right to request and obtain from Saldo y Más rectification of inaccurate Personal Data and have incomplete data completed.
▪ Right to erasure ("right to be forgotten"): You have the right to have your Personal Data erased if: (i) it is no longer necessary for the purpose for which it was collected or processed, (ii) we are relying on an your consent as the legal basis for processing and you withdraw your consent, (iii) you object to the processing of your data and there is no overriding legitimate interest for us to continue with processing, (iv) the processing is performed unlawfully, (v) we must erase personal data in order to comply with a legal ruling or obligation.
▪ Right to restriction of processing: You have the right to obtain restriction of processing of your Personal data if any of the following conditions apply: (i) you contest the accuracy of the Personal Data, (ii) the processing of your Personal Data is considered unlawful and you opt for restriction of use instead of erasure, (iii) in the context of a legal claim, (iv) if you object to processing pending the verification of our legitimate grounds for processing.
▪ Right to data portability: You can request the portability of your Personal Data.
▪ Right to object: In certain circumstances and on grounds relating to your particular situation, you have the right to object the processing of your Personal Data.
▪ Automated individual decision-making: You have the right not to be subject to a decision based solely on automated processing of your Personal Data, including but not limited to, profiling.
▪ Right to withdraw your consent for processing: Where the processing of your Personal Data by Saldo y Más is based on your consent, you have the right to withdraw it at any time.
If you wish to exercise any of your abovementioned rights, please contact us via e-mail at privacy@saldoymas.com.
Please note that SYM may amend this Privacy Policy at any time. In that case, we will inform our users at least twenty four (24) hours in advance by posting a notice on the SYM App and/or website. Please refer to the Privacy Policy version number and "last update section" above.
www.saldoymas.com and the SYM App are operated by TECHSTARS SOLUTIONS, LLC (d.b.a Saldo y Más) ("Saldo y Más", "SYM", "we", "us" or "our"). We are a company incorporated in the United States of America, under the laws of the State of Delaware, and we have our registered office at 19101 Mystic Pointe Drive, Suite 1706, Aventura, Florida, 33180.
Saldo y Más operates an application (“SYM App”) that empowers users (“you” or “your”) to purchase various products including mobile credits, mobile bundles and gift cards (“Products”) for personal use and for the benefit of third parties located in various recipient jurisdictions.
All correspondence regarding this Cookie Policy shall be directed to our registered address. If you wish to contact us with any questions about this Cookie Notice, please do so by sending us an email to privacy@saldoymas.com.
At SYM, we value our user's privacy rights and hold ourselves to the highest standards, which is why we comply with all applicable personal data protection laws and regulations, including those covering cookies, web beacons, program scripts and other similar technologies used by the SYM App and website. By reading this Cookie Notice, you will learn the types of cookies and other tracking technology we use in connection with the operation of the SYM App, as well as the reason behind their use. Please read our Cookie Policy carefully.
Please note that SYM may amend this Cookie Policy at any time. In that case, we will inform our users at least twenty four (24) hours in advance by posting a notice on the SYM App and/or website. Please refer to the Cookie Policy version number and "last update section" above.
Cookies are small text files that are stored in your device and that allow the SYM app to collect and retrieve data for specific purposes, such as to enable core functionality ("Essential/Strictly Necessary Cookies"), to adapt to your user preferences ("Preference/Functionality Cookies"), to track and analyze user behavior ("Analytical Cookies"), for marketing purposes ("Targeted/Advertising Cookies"), for troubleshooting and debugging (“Troubleshooting and Debugging Cookies”) or for generic and undefined purposes ("Unclassified Cookies").
The SYM App also uses third-party cookies, which are set by websites other than SYM's.
These cookies are automatically enabled and cannot be switched off. Essential, strictly necessary, cookie files enable core functionality of the SYM app and allow you to access and use it, browse, purchase, send and receive the products offered. If you block, restrict or set browser alerts for these cookies, please be advised that the SYM app and website may not work correctly or as expected.
Through the use of these cookies, SYM will be able to adjust the SYM app experience to your specific user preferences, needs and behaviour. These files enable us to perform tasks such as remembering your login details, setting desired language preferences or recommending products, content or design settings.
Analytical cookies allow SYM to track the SYM App and Website's performance and traffic, understand user interaction and behaviour and, in turn, improve their experience by, for instance, clarifying or simplifying the way the users find what they are looking for in the SYM App and/or Website.
The SYM App and Website use targeted/marketing cookies to collect information about your user patterns on our platforms. This data is then used to generate and display SYM ads that are more relevant and appealing to you specifically, on other sites you visit online. SYM may also share this information with other companies for their advertising activities.
These are third-party cookies:
Provider: TikTok Pixel
Purpose: Advertising
Description: TikTok Pixel is a type of tracking code that allows SYM to track the performance of SYM advertising campaigns on the TikTok mobile application.
Provider: Microsoft Advertising
Purpose: Advertising
Description: These cookies allow Microsoft to show you personalized advertisements based on your interests and online activity.
Provider: Google Analytics
Purpose: Advertising
Description: These cookies allow us to understand your user behaviour by tracking various metrics regarding websites and apps that use Google Analytics.
Provider: Meta Pixel
Purpose: Advertising
Description: These cookies are used by the SYM App to personalize advertising, understand your user behavior, segment our audience and monetize our App.
These third-party cookies collect and analyze information regarding SYM App and/or Website crashes, errors, and other non-fatal event types that you may encounter while navigating the SYM App or Website. The SYM App and Website use Google Firebase and Crashlytics Crash. Google Firebase Analytics and Crashlytics Crash Reporting to collect this information. Please visit https://firebase.google.com for more information regarding how these tools work. Google also has a general Privacy Policy which can be accessed on www.policies.google.com/privacy.
You can manage the use of cookies directly from your web browser settings. This includes deleting and/or disabling SYM cookies, other than essential/strictly necessary cookies. You can use the following links as a reference:
▪ Google Chrome
▪ Apple Safari
▪ Firefox
[1] EEA Countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein and Norway.